Cancellation & Refund Policy
We at Website want you to have a fulfilling shopping experience with us and will gladly accept returns, strictly on the following conditions:
- You received an incorrect product
- You received a defective/faulty product. Product must be unused and undamaged by you and must have all the original tags attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer. Products are defective/faulty only if they are received in a damaged condition. Where possible and if you wish, we will exchange the faulty product(s) no refund will be provided. Please note, that we try to make every effort to display the product colours as accurately as possible on our website, but colour of the products displayed on your monitor may vary with the actual product depending on your monitor's resolution. Any defect or incorrect product shall be informed to us immediately within 48 hours and delay in reporting of defect will not be entertained.
- Please do not ship anything out without informing us first. Please make sure to return all the contents of the product as was delivered to you. We will process your returns within 7 business days after receipt of the returned package and verifying that everything is in order. Please note, that the following some products are non-returnable* and non-refundable:
- Any custom made orders.
- Goods bought during sales or using discount/offer coupons.
- For money refund we shall process the request after the request from the customer and release the amount within 21 days only after scrutinizing of product and its fault by the Management of Astrodidi.